How much goodwill do you have in your business?

The term “goodwill” is often thrown around in conversation as though it is a  subjective description of how much your customers like your business.  

In fact, when it comes to valuing your business, there is nothing subjective about  the definition of goodwill. It is defined as the difference between what someone  is willing to pay for your company minus the value of your hard assets.  

Let’s imagine you own a plumbing company and the main physical assets in your company are the five vans you own and some tools with a total value of around  $100,000. If you sold your plumbing company for $1,000,000, the acquirer  would have paid $900,000 in goodwill ($1,000,000 - $100,000).  

When a company sells for the value of its fixed assets, it is often a distressed  business one step away from closing down. One way to think about your job  description as an owner is to maximize the difference between what your  business is worth to a buyer and the value of your fixed assets.  

Marriott buys more than bricks and mortar 

For an example of the difference between valuing a business for its hard assets  vs. its goodwill, take a look at the recent acquisition of Starwood Hotels & Resorts Worldwide by Marriott. Neither Starwood nor Marriott own many of the  hotels that bear their name. Instead, they license the name to operators, franchisees and the owners of the bricks and mortar.  

So why would Marriott cough up $13 billion for Starwood if they don’t even own  the hotels they run? In part, Marriott wanted to get its hands on the Starwood  Preferred Guest program, a loyalty scheme which has proven more popular than  Marriott’s program for frequent travellers.  

Similarly, Uber is worth something north of $50 billion because more than one million people per day hail a ride using Uber, not because they own a whole  bunch of cars.  

Chasing hard assets at the expense of goodwill

Many owners focus on building their stockpile of hard assets, not understanding  the concept of goodwill.  

Accumulating hard assets like land and machines and equipment is fine, but the  savvy owner, looking to maximize her value, focuses less on the tangible assets  and more on what those assets allow her to create for customers. There is  nothing wrong with owning hard assets unless they take away from capital you  could be investing in creating goodwill. Then the opportunity cost may exceed  the value of owning the stuff.  

Arguably both Uber and Starwood would be a shadow of the companies they  are today had they pursued a strategy of accumulating hard assets. Would Uber  ever have made it out of San Francisco if they had to buy a Lincoln Town Car  every time they wanted to add a driver to their network?  

In your case, focus on what creates value for customers and you will maximize  the value of your business far beyond the value of your hard assets.

Join our Vision to Results Facebook Group for Entrepreneurs. Unlock exclusive sneak peek resources to help scale your business. https://www.facebook.com/groups/gauvreaucpa